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Our Solutions
Telecommunications Companies
Telecommunications Companies
Telecommunication companies are grappling with an increasing number of causes for customer churn (loss of customers) including: pricing, service quality, poor customer service, billing disputes, competition, new products and technologies, and slow or no response to customer complaints, all of which make customers more likely to switch carriers.
By moving from reactive to predictive analytics, telecommunication companies can build a predictive enterprise and nurture their most-valued subscribers by using Carrel Technologies Ltd.’s tailor made solutions. Using predictive models and historical information about subscribers’ behaviour, revenue, operations, social interactions and other performance activities, our solution is able to provide telecommunication companies with the intelligence needed to identify candidates’ likely to churn days or weeks before they do so.